Knowledge Base

Categories (8)

Accounts and Access

Articles related to Accounts and Requesting Access - Change passwords, enable/disable accounts, two factor authentication, shared folder access, VPN access.
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Applications and Software

Articles related to Software and Applications - Installation, approvals, repairs.
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Cybersecurity

Articles related to information security.
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Hardware or Printer

Articles related to Computer, Device and Printing Support - Classroom technology, Software and Applications, drone support, move requests.
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Networking or Server

Articles related to Servers, Storage, and Backups/Restores
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Phone

Articles related to phones, headsets, handsets, phone queues or other phone issues
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Internal

Internal articles only available to Internal Technicians.
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Workday

Knowledge Base articles specific to Workday functions and operations.
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